Reviews and recommendations

RETN Baltic success with ERP "Userside" Since implementing ERP "Userside" as our ERP solution, RETN has experienced a significant boost in efficiency and customer satisfaction. RETN uses ERP "Userside" features specifically designed for telecommunication service providers, including fiber management and service provisioning. This streamlined approach saves us a great deal of time and eliminates the need for complex workarounds. With ERP "Userside", we have a centralized platform for managing our fast-growing fiber network assets, allowing for better and faster decision-making. This translates to faster service request response times and improved communication, leading to happier customers. The web-based nature of ERP "Userside" is a game-changer. Our team can access the platform from anywhere with an internet connection, increasing flexibility and productivity. No more worrying about software installations on individual devices. The ERP "Userside" team has been really helpful throughout the implementation process and beyond. They are knowledgeable about our business needs and responsive to our inquiries, ensuring a smooth user experience. Overall, ERP "Userside" has become an invaluable asset for our communication service business. We started by using the service for RETN Baltic first and quickly expanded to other regions. The industry-specific features, user-friendly interface, and excellent customer support have empowered us to operate more efficiently and deliver exceptional service to our customers.

Letter of feedback on cooperation with AltTrace LLC and the use of its ERP “Userside” software product DATAGROUP, a nationwide provider of communication services for businesses and households, expresses its respect to you and would like to share the following feedback. In August 2020, after a long process of adaptation and data migration, we implemented the ERP “Userside” software suite for the inventory-based accounting of company resources. The product had been purchased at the end of 2019. Compared with the previous system, the use of this product gave us: - the ability to use selectable map layers and search across the map; - the ability to enter information both from the relevant section and directly from the map; - accurate accounting of cable infrastructure for planning, operation, and inventory purposes; - accurate maintenance of the list of facility owners, linked to the communication structures where we rent premises or sites; - API-based integration with external systems, which made it possible to automate a number of processes and reduce the human factor; - ongoing development of the system, its tools, and functionality, which makes it possible to optimize and reduce the number of software products used in the company. We look forward to continued cooperation with the developers of the ERP “Userside” software product and to further improvement of the system, so that it increasingly meets both our current and future needs.

Thank You Letter to Userside Imagine you need to screw a fastener into the wall to hang a picture. You are certain you have the screw—somewhere in the garage or storage room. You open the door, start searching, and face chaos: everything is either too big or too small. A thought keeps circling in your head: “I know I have it, but where is it?” After a long search, you give up, head to the store, and buy something you probably already had. Why does this happen? Because you don’t have a system that knows where everything is—how much is in stock, on its way, or currently in use. The store, however, knows this because it has an automation system. In the distant year of 2014, when our company was still very small, we heard the name Userside. At the time, we didn’t fully understand what we needed, which plan to choose, or where to start. Despite this, we took our first steps. And those steps led us to growth. Userside became more than just a software solution for us—it became the foundation of our organization. Thanks to Userside, we know what is moving where, what is located where. This system reminds us of critical tasks, collects data, and, like the nervous system of the company, provides clear and precise statistics. Who are we now? Today, Arpinet is one of the leading internet providers in Armenia. We built it piece by piece: with dedication, willpower, and passion for our work. Userside became a catalyst for the effectiveness of these efforts, allowing us to focus on what matters most. In this world, there is one great judge—time. It always puts everything in its place. More than 10 years have passed, and this judge tells us that choosing Userside was one of the most pivotal decisions in our company’s history. Thank you, Userside, for providing a tool that transformed our approach, reshaped our priorities, and gave us the most valuable gift—time. Time to collect those very pieces that make our company stronger. Sincerely, The Arpinet Team

NLS KAZAKHSTAN LLP sincerely thanks you for your Userside software, which has become an important tool in our work. The high quality of the system and its ease of use have made business process management simpler and more efficient. Thanks to your product, we were able to optimize key processes, improve control over task execution, and increase the company’s overall productivity. We especially value your attention to detail and the continuous improvement of the product, which allows us to look to the future with confidence. Userside has become more than a tool for us; it is a reliable partner in achieving our goals. We wish your team continued success, inspiration, and new achievements. We will be glad to continue our cooperation.

Letter of appreciation HomeNet sincerely thanks Userside for its cooperation and high-quality product, which has become an integral part of our work. Your software not only meets our expectations, but exceeds them. Ease of use, stable operation, and innovative solutions have allowed us to significantly improve our internal business processes and provide a high level of service to our customers. We value your professionalism, responsiveness in resolving issues, and continuous product improvement. As a result, our cooperation delivers excellent results, and we are confident in further success. We wish your team inspiration, new achievements, and prosperity. We look forward to fruitful cooperation in the future.

Letter of appreciation for providing a high-quality UserSide ERP system The Ukrainian Internet Exchange (UA-IX), which provides connectivity for the networks of 180 Ukrainian and foreign providers and traffic exchange between them, expresses its respect to you and states the following. In October 2016, the UserSide enterprise resource planning software system was implemented in the UA-IX network. The system was kindly provided to the UA-IX network by AltTrace LLC, a member of the Internet Association of Ukraine. During implementation and use of the ERP system, this product proved itself from the best side. The UserSide system made it possible to significantly improve business process planning and control over their status across the UA-IX network. The full set of functionality required by a business entity in the telecommunications sector, a simple and intuitive web user interface, flexible configuration options, and operational reliability make it possible to recommend UserSide to telecommunications operators and providers as a product that will provide a high level of ICT enterprise business culture and an additional impulse for its development. We express our gratitude to the developers of the UserSide ERP system and to AltTrace LLC for providing a quality product, and we wish you inspiration in your work and success in business.

Letter of reference about cooperation with AltTrace LLC and the use of its ERP “Userside” software product Dear partner AltTrace LLC, please accept our sincere gratitude for fruitful cooperation. INTRA.COM LLC, the Fregat trademark, uses the ERP “Userside” software product to work with facilities, infrastructure, and equipment. By accounting for line and cable networks as a single whole, we were able to automate network maintenance. Advantages of using this product: - dynamic interactive online map; - data security and confidentiality; - reliable support service; - the ability to switch fiber-optic links, UTP lines, ODFs, switches, media converters, and other devices; - customized cable catalog; - dedicated functionality for PON optical networks; - accounting capabilities, additional fields, and the ability to attach files. We look forward to further cooperation with the developers of the ERP “Userside” software product and express our gratitude for your development, quality support, and communication.

The State Enterprise “Scientific and Telecommunication Center ‘Ukrainian Academic and Research Network’ of the Institute for Condensed Matter Physics of the National Academy of Sciences of Ukraine” (hereinafter UARNet) sincerely thanks the AltTrace LLC team for the successful implementation of the web-oriented ERP “UserSide” software system. The implementation of UserSide was an important step in improving our efficiency. This system automates network maintenance, helps solve employee time-management tasks and issues, and builds effective communication between our company and customers. Thanks to UserSide, we were able to organize the management of facilities and infrastructure, equipment, customer and work accounting, personnel management, warehouse accounting, and many other areas. We especially value the fact that, thanks to the professional approach of your specialists, the integration process was completed quickly and without complications. This allowed us to restart the operating mechanisms of our company smoothly and ensure that it functions as a single whole. Complex technical processes became clear and visual, which significantly improved the quality of our service. We sincerely thank you for the support provided at all stages of the project and look forward to further fruitful cooperation. With best wishes for the success and prosperity of your company.

Dear colleagues at AltTrace LLC and the ERP “Userside” development team, Bukovel LLC sincerely thanks you for implementing the ERP “Userside” software system, which has significantly improved the efficiency of managing our corporate network infrastructure and greatly simplified data recording and processing. With “Userside”, we were able to provide detailed visualization of cable routes, efficient switching of backbones and switches, and convenient monitoring of the resort network nodes with the ability to display their locations. The system has proven its reliability and stability: it works without failures, ensures data preservation, and its intuitive interface is easy for users to master. We would also like to note your high level of support: quick response to requests, prompt provision of information, and qualified assistance. Thanks to complete and clear documentation, we had all the necessary resources for successful deployment of the system. We sincerely thank the AltTrace LLC team for their professional approach, high-quality product, and reliable support. We look forward to further fruitful cooperation.

The Municipal Contact Center under the Executive Committee of Chernivtsi City Council provides services in the field of telecommunications to enterprises, organizations, institutions, and other legal entities and individuals. Thanks to the implementation of the ERP “USERSIDE” software system, the Municipal Contact Center under the Executive Committee of Chernivtsi City Council introduced a system that includes accounting and management of the city’s monitoring infrastructure, as well as data recording and processing. We thank the employees of AltTrace LLC and the developers of the ERP “USERSIDE” software for their consultations, support, assistance with implementation, and refinement of the software product, which allows us to complete our tasks quickly and with minimal costs.

Vinnytsia Information Center, a municipal enterprise of Vinnytsia City Council, provides services in the field of telecommunications to enterprises, organizations, institutions, and other legal entities and individuals. Thanks to the implementation of the ERP “USERSIDE” software system, Vinnytsia Information Center introduced the Safe City system, which includes accounting and management of video surveillance infrastructure in Vinnytsia, as well as data recording and processing. We thank the employees of AltTrace LLC and the developers of the ERP “USERSIDE” software for their consultations, support, assistance with implementation, and refinement of the software product, which allows us to complete our tasks quickly and with minimal costs.

We thank your company’s team for the opportunity to receive a free license for the UserSide ERP system. The operation of this system at Vinnytsia National Technical University significantly improved internet connectivity for shelters, as well as for the VNTU volunteer center providing diverse assistance to displaced people, territorial defense, and the Armed Forces of Ukraine. Although our university does not provide any telecommunications services on a commercial basis, the ERP system you provided enabled the university to quickly provide internet connectivity in its buildings for higher education institutions evacuated from combat zones. An equally important effect was the increased productivity of student volunteers who provided technical support for the internet infrastructure when part of the more qualified full-time technical staff was unavailable. This is a valuable experience, as in the future young students will have to restore Ukraine’s IT infrastructure from ruins, and we hope they will do so using domestic ERP solutions already familiar to them. While learning the UserSide ERP system, we also discovered another, rather unexpected advantage: its use in distance learning for disciplines related to computer networks. This significantly simplified the use of physical network labs in online learning. With the assistance of your company’s technical support team, we were able to quickly expand support for TP-Link network equipment, in particular the Easy Smart series, which will improve the use of these devices in the educational process. We will be glad to cooperate with you.

Thanks to the implementation of the ERP "Userside" software system, the IT Department of PJSC "Ivano-Frankivskcement" introduced a system that includes accounting and management of monitoring infrastructure in the corporate network, as well as data recording and processing. Cable routes, backbones, and switches were visualized and documented. IT asset accounting was significantly simplified, with locations clearly visualized. The ERP "Userside" system is reliable and stable: there are no interruptions during operation, and data preservation is guaranteed. The system is simple to work with and easy to learn. The documentation is complete and comprehensive, and all necessary information for deployment was provided. We would also like to note the work of support: quick response to requests and prompt provision of information and assistance. We thank the employees of AltTrace LLC and the developers of ERP "Userside" for a quality product and reliable support.